Prioritise Personal Safety First
A breakdown can happen on busy roads, quiet streets or remote stretches. The first consideration is personal safety rather than repairing the vehicle immediately.
Where it is safe and practical to do so, move yourself and passengers away from traffic and remaining hazards.
Stay Aware of Surroundings
If you cannot safely leave the vehicle, remain inside with seatbelts fastened where appropriate and wait for assistance according to local road conditions.
Move to a Safer Position Where Possible
If the vehicle can still be moved a short distance without increasing risk, a safer shoulder, bay or driveway can improve visibility for other road users.
- Use hazard lights where appropriate
- Avoid standing directly behind or beside traffic lanes
- Keep passengers together in a safer location when possible
- Note landmarks that help describe your exact position
Gather Useful Details for Assistance
Clear information helps the assisting team understand the situation.
- Exact location or nearest intersection
- Vehicle make and model
- Whether the wheels roll
- Whether steering works
- Whether the vehicle has damage or restricted access
- Intended destination if transport is required
What Not to Assume
Breakdown situations can differ widely. Do not assume a particular response time, method or outcome before the enquiry is reviewed.
General roadside guidance is not a substitute for professional assessment of the vehicle and location.
