This Privacy Policy explains how Serin Towing & Recovery / Serin Transport handles personal information collected through this website, by phone, email and enquiry forms.

1. Information we collect

Depending on your enquiry, we may collect your name, company, email address, phone number, vehicle or asset details, registration details, collection and delivery addresses, service requirements, messages and information needed to arrange safe towing or transport.

We may also receive technical information such as browser type, device information, approximate location, pages visited and cookie-related data when you use this website.

2. How we use personal information

to respond to enquiries and prepare or manage quotes;
to plan, provide and communicate about towing, recovery, storage or transport services;
to verify details, manage safety and operational requirements, and keep business records;
to improve our website, services and customer communications; and
where required or authorised by law.

We do not sell personal information. We only use it for related business purposes or where you have consented, unless another lawful basis applies.

We may share relevant information with employees, contractors, transport operators, storage providers, workshops, insurers, roadside assistance partners, technology providers, professional advisers and authorities where reasonably necessary to provide a service, process a request, protect safety or comply with law.

Some technology or service providers may store or process information outside Australia. We take reasonable steps to use reputable providers and require appropriate handling of information. Contact us if you need details about a particular provider or transfer.

4. Cookies and website analytics

This website may use essential cookies and analytics or security tools to operate the site, remember preferences, understand usage and help protect forms. You can manage cookies through your browser, although disabling some cookies may affect functionality.

5. Security and retention

We use reasonable administrative, technical and physical safeguards to protect personal information from misuse, interference, loss and unauthorised access. We retain information only for as long as reasonably required for the purpose collected, business records, dispute handling, safety or legal obligations, after which it is securely deleted or de-identified where practical.

6. Access, correction and complaints

You may ask to access or correct personal information we hold about you. If you believe we have mishandled your information, contact us first so we can investigate and respond. We aim to acknowledge privacy complaints promptly and provide a substantive response within a reasonable period. You may also contact the Office of the Australian Information Commissioner if you remain concerned.

7. Changes to this policy

We may update this policy when our services, systems or legal obligations change. The updated version will be published on this page with a new review date.

Contact us

If you have a question, request or complaint about this page, our services or your personal information, contact Serin Towing & Recovery / Serin Transport.

Email: dispatch@serintransport.com.au
Phone: (08) 9459 4115
Location: 18 Madrid Place, Maddington WA 6109

Privacy Policy